{"id":34154,"date":"2021-05-04T12:18:01","date_gmt":"2021-05-04T12:18:01","guid":{"rendered":"https:\/\/www.hofburgorchester.at\/?page_id=34154"},"modified":"2023-01-26T14:35:01","modified_gmt":"2023-01-26T13:35:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hofburgorchester.at\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"80\" data-normal_resolution=\"1024\" data-normal_size=\"80\" data-tablet_resolution=\"800\" data-tablet_size=\"\" data-mobile_resolution=\"480\" data-mobile_size=\"\" style=\"height: 80px;\"><\/div>[\/vc_column][\/vc_row][vc_row disable_element=\u00bbyes\u00bb][vc_column]<div class=\"dfd-delimier-main-wrapper \" ><div id=\"dfd-delimiter-6a5d8236a1a89-5373\"  class=\"dfd-delimier-wrapper dfd-delimiter-with-line \"  style='text-align:left; ' ><span><span class=\"line\" style=\"border-bottom-color:#aa812e;border-bottom-width:1px; border-bottom-style:solid; \"><\/span><\/span><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div id=\"dfd-button-6a5d8236a1b75\" class=\"dfd-button-module-wrap dfd-button-6a5d8236a1b75\"><div class=\"dfd-button-module  style_1 text-center dfd-horizontal dfd-top-to-bottom dfd-button-icon-left dfd-button-icon-hover-simple\" ><a href=\"https:\/\/www.hofburgorchester.at\/en\/covid-19-informations\/\" target=\"_blank\" class=\"dfd-button-link\"><span class=\"dfd-button-inner-cover\"><span class=\"dfd-button-text-main\">Covid Measures<\/span><\/span><\/a><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) 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data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-delimier-main-wrapper \" ><div id=\"dfd-delimiter-6a5d8236a1c78-4698\"  class=\"dfd-delimier-wrapper dfd-delimiter-with-line \"  style='text-align:left; ' ><span><span class=\"line\" style=\"border-bottom-color:#aa812e;border-bottom-width:1px; border-bottom-style:solid; \"><\/span><\/span><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div>[\/vc_column][\/vc_row][vc_row module_animation=\u00bb\u00bb content_alignment=\u00bbtext-center\u00bb enable_delimiter=\u00bbyes\u00bb delimiter_style=\u00bbline\u00bb delimiter_settings=\u00bbborder-bottom-style:solid;|border-bottom-width:1px;|width:150px;|border-bottom-color:#dddddd;\u00bb delimiter_margin=\u00bbmargin-top:10px;margin-bottom:10px;\u00bb title_google_fonts=\u00bbyes\u00bb title_custom_fonts=\u00bbfont_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00bb subtitle_google_fonts=\u00bbyes\u00bb subtitle_custom_fonts=\u00bbfont_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal\u00bb style=\u00bbstyle_05&#8243; heading_margin=\u00bbmargin-top:0px;margin-bottom:20px;\u00bb subtitle=\u00bbLernen Sie unsere K\u00fcnstler besser kennen\u00bb subheading_margin=\u00bbmargin-top:20px;margin-bottom:20px;\u00bb title_font_options=\u00bbtag:h5|font_size:52|color:%23941116|line_height:60|letter_spacing:2&#8243; subtitle_font_options=\u00bbtag:div|font_size:16|line_height:20|letter_spacing:2&#8243; delimiter_image=\u00bb\u00bb title_t_heading=\u00bb\u00bb subtitle_t_heading=\u00bb\u00bb title_responsive=\u00bb\u00bb subtitle_responsive=\u00bb\u00bb][vc_column]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-center style_05 dfd-heading-6a5d8236a1d17 dfd-enable-resposive-headings\" id=\"dfd-heading-6a5d8236a1d17\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title dfd-title \" style=\"font-family:Playfair Display; font-weight:400; font-style:normal; font-size: 52px; color: #941116 !important; line-height: 60px; letter-spacing: 2px; \"><\/p>\n<h1>Preguntas sobre la reserva<\/h1>\n<p><\/h5><div class=\"dfd-heading-delimiter dfd-img-lazy-load\"><\/div><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5d8236a1d17.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {border-bottom-style:solid;border-bottom-width:1px;width:150px;border-bottom-color:#aa812e;}.dfd-heading-6a5d8236a1d17 .dfd-heading-module .widget-title {margin-top:0px;margin-bottom:0px;}.dfd-heading-6a5d8236a1d17.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5d8236a1dff dfd-enable-resposive-headings\" id=\"dfd-heading-6a5d8236a1dff\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>\u00bfC\u00f3mo puedo reservar una entrada?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5d8236a1dff.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]De esta forma podr\u00e1 reservar entradas de forma f\u00e1cil y segura:<\/p>\n<ol>\n<li>Seleccione el n\u00famero de entradas del d\u00eda elegido en la categor\u00eda deseada.<\/li>\n<li>Introduzca el nombre y la direcci\u00f3n del correo electr\u00f3nico (al que se debe enviar la confirmaci\u00f3n de la reserva) y haga clic en \u00abPagar la reserva\u00bb.<\/li>\n<li>Compruebe la reserva y complete el pago con tarjeta de cr\u00e9dito.<\/li>\n<li>Recibir\u00e1 la confirmaci\u00f3n de la reserva por correo electr\u00f3nico en la direcci\u00f3n que usted haya indicado.<\/li>\n<li>Muestre en la taquilla la confirmaci\u00f3n de la reserva antes del concierto (imprimida o en su tel\u00e9fono) y recibir\u00e1 sus entradas.<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5d8236a1e9a dfd-enable-resposive-headings\" id=\"dfd-heading-6a5d8236a1e9a\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>\u00bfQu\u00e9 tarjetas de cr\u00e9dito se aceptan?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5d8236a1e9a.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]Puede pagar con las tarjetas de cr\u00e9dito m\u00e1s usuales, por ejemplo, Visa, Mastercard y American Express.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5d8236a1f22 dfd-enable-resposive-headings\" id=\"dfd-heading-6a5d8236a1f22\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>\u00bfC\u00f3mo recibo las entradas?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5d8236a1f22.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]Una vez realizado el pago, se le enviar\u00e1 a su correo electr\u00f3nico una confirmaci\u00f3n de la reserva.<\/p>\n<p>Muestre en la taquilla la confirmaci\u00f3n de la reserva antes del concierto (imprimida o en su tel\u00e9fono) y de esta forma recibir\u00e1 sus entradas.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5d8236a1fa9 dfd-enable-resposive-headings\" id=\"dfd-heading-6a5d8236a1fa9\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>\u00bfQu\u00e9 debo hacer si no recibo la confirmaci\u00f3n de la reserva?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5d8236a1fa9.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]En el caso improbable de que no haya recibido un correo con la confirmaci\u00f3n de la reserva, compruebe su carpeta de correo no deseado.<\/p>\n<p>Si ha borrado por error el correo electr\u00f3nico, no est\u00e1 en la carpeta de correo no deseado, o surge cualquier otro problema, p\u00f3ngase en contacto con nosotros en esta direcci\u00f3n konzerte@hofburgorchester.at o por tel\u00e9fono +43 1 587 25 52.<\/p>\n<p>No hay raz\u00f3n para preocuparse, todas las reservas se guardan dos veces en nuestro sistema.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5d8236a202d dfd-enable-resposive-headings\" id=\"dfd-heading-6a5d8236a202d\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>\u00bfPor qu\u00e9 no puedo reservar un asiento?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5d8236a202d.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]La reserva de asiento en la mayor\u00eda de los conciertos de m\u00fasica cl\u00e1sica en Viena funciona de forma diferente a la que usted quiz\u00e1 est\u00e9 acostumbrado. Usted compra una entrada dentro de una categor\u00eda, pero no un asiento fijo.<\/p>\n<p>La mayor\u00eda de las salas de conciertos hist\u00f3ricas en Viena no tienen un n\u00famero fijo de asientos y, por lo tanto, tampoco tienen los asientos numerados.<\/p>\n<p>Nuestro personal le conducir\u00e1 a su asiento. Si la reserva es para varias personas normalmente no hay problema se desean sentarse juntas.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5d8236a20b1 dfd-enable-resposive-headings\" id=\"dfd-heading-6a5d8236a20b1\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>\u00bfQu\u00e9 ocurre en el caso de que se cancele un concierto?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5d8236a20b1.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]<span style=\"font-weight: 400;\">Este punto ha cobrado importancia en los tiempos actuales de pandemia.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si se cancela un concierto le informaremos inmediatamente. Tendr\u00e1 la opci\u00f3n de reservar otra fecha o de que se le reembolse el importe de las entradas.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5d8236a2132 dfd-enable-resposive-headings\" id=\"dfd-heading-6a5d8236a2132\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>\u00bfPuedo cancelar mi reserva?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5d8236a2132.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]Puede cancelar su entrada hasta 1 (una) semana antes del d\u00eda del concierto y obtener el reembolso completo.<\/p>\n<p>Despu\u00e9s se aplicar\u00e1 una tasa de cancelaci\u00f3n del 50%. Todas las cancelaciones deben hacerse por escrito en la direcci\u00f3n konzerte@hofburgorchester.at.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"50\" data-normal_resolution=\"1024\" data-normal_size=\"50\" data-tablet_resolution=\"800\" data-tablet_size=\"50\" data-mobile_resolution=\"480\" data-mobile_size=\"50\" style=\"height: 50px;\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: center;\">Si no ha encontrado la respuesta a su pregunta &#8230;<br \/>\np\u00f3ngase en contacto con nosotros:<\/p>\n<p style=\"text-align: center;\">Email: <strong>konzerte@hofburgorchester.at<\/strong><\/p>\n<p style=\"text-align: center;\">Tel.: <strong>+43 1 587 25 52<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row disable_element=\u00bbyes\u00bb][vc_column][\/vc_column][\/vc_row][vc_row module_animation=\u00bb\u00bb content_alignment=\u00bbtext-center\u00bb enable_delimiter=\u00bbyes\u00bb delimiter_style=\u00bbline\u00bb delimiter_settings=\u00bbborder-bottom-style:solid;|border-bottom-width:1px;|width:150px;|border-bottom-color:#dddddd;\u00bb delimiter_margin=\u00bbmargin-top:10px;margin-bottom:10px;\u00bb title_google_fonts=\u00bbyes\u00bb title_custom_fonts=\u00bbfont_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00bb subtitle_google_fonts=\u00bbyes\u00bb subtitle_custom_fonts=\u00bbfont_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal\u00bb style=\u00bbstyle_05&#8243; heading_margin=\u00bbmargin-top:0px;margin-bottom:20px;\u00bb subtitle=\u00bbLernen Sie unsere K\u00fcnstler besser kennen\u00bb subheading_margin=\u00bbmargin-top:20px;margin-bottom:20px;\u00bb title_font_options=\u00bbtag:h5|font_size:52|color:%23941116|line_height:60|letter_spacing:2&#8243; subtitle_font_options=\u00bbtag:div|font_size:16|line_height:20|letter_spacing:2&#8243; delimiter_image=\u00bb\u00bb title_t_heading=\u00bb\u00bb subtitle_t_heading=\u00bb\u00bb title_responsive=\u00bb\u00bb subtitle_responsive=\u00bb\u00bb][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]De esta forma<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34154","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Wiener Hofburg Orchester | Klassische Musik &amp; 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