{"id":34147,"date":"2021-05-04T12:15:02","date_gmt":"2021-05-04T12:15:02","guid":{"rendered":"https:\/\/www.hofburgorchester.at\/?page_id=34147"},"modified":"2023-01-26T14:29:03","modified_gmt":"2023-01-26T13:29:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hofburgorchester.at\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"80\" data-normal_resolution=\"1024\" data-normal_size=\"80\" data-tablet_resolution=\"800\" data-tablet_size=\"\" data-mobile_resolution=\"480\" data-mobile_size=\"\" style=\"height: 80px;\"><\/div>[\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column]<div class=\"dfd-delimier-main-wrapper \" ><div id=\"dfd-delimiter-6a5e8ba35e841-6417\"  class=\"dfd-delimier-wrapper dfd-delimiter-with-line \"  style='text-align:left; ' ><span><span class=\"line\" style=\"border-bottom-color:#aa812e;border-bottom-width:1px; border-bottom-style:solid; \"><\/span><\/span><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div id=\"dfd-button-6a5e8ba35e91e\" class=\"dfd-button-module-wrap dfd-button-6a5e8ba35e91e\"><div class=\"dfd-button-module  style_1 text-center dfd-horizontal dfd-top-to-bottom dfd-button-icon-left dfd-button-icon-hover-simple\" ><a href=\"https:\/\/www.hofburgorchester.at\/en\/covid-19-informations\/\" target=\"_blank\" class=\"dfd-button-link\"><span class=\"dfd-button-inner-cover\"><span class=\"dfd-button-text-main\">Covid Measures<\/span><\/span><\/a><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) 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data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-delimier-main-wrapper \" ><div id=\"dfd-delimiter-6a5e8ba35ea28-2922\"  class=\"dfd-delimier-wrapper dfd-delimiter-with-line \"  style='text-align:left; ' ><span><span class=\"line\" style=\"border-bottom-color:#aa812e;border-bottom-width:1px; border-bottom-style:solid; \"><\/span><\/span><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div>[\/vc_column][\/vc_row][vc_row module_animation=&#8221;&#8221; content_alignment=&#8221;text-center&#8221; enable_delimiter=&#8221;yes&#8221; delimiter_style=&#8221;line&#8221; delimiter_settings=&#8221;border-bottom-style:solid;|border-bottom-width:1px;|width:150px;|border-bottom-color:#dddddd;&#8221; delimiter_margin=&#8221;margin-top:10px;margin-bottom:10px;&#8221; title_google_fonts=&#8221;yes&#8221; title_custom_fonts=&#8221;font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; subtitle_google_fonts=&#8221;yes&#8221; subtitle_custom_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; style=&#8221;style_05&#8243; heading_margin=&#8221;margin-top:0px;margin-bottom:20px;&#8221; subtitle=&#8221;Lernen Sie unsere K\u00fcnstler besser kennen&#8221; subheading_margin=&#8221;margin-top:20px;margin-bottom:20px;&#8221; title_font_options=&#8221;tag:h5|font_size:52|color:%23941116|line_height:60|letter_spacing:2&#8243; subtitle_font_options=&#8221;tag:div|font_size:16|line_height:20|letter_spacing:2&#8243; delimiter_image=&#8221;&#8221; title_t_heading=&#8221;&#8221; subtitle_t_heading=&#8221;&#8221; title_responsive=&#8221;&#8221; subtitle_responsive=&#8221;&#8221;][vc_column]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-center style_05 dfd-heading-6a5e8ba35eac6 dfd-enable-resposive-headings\" id=\"dfd-heading-6a5e8ba35eac6\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title dfd-title \" style=\"font-family:Playfair Display; font-weight:400; font-style:normal; font-size: 52px; color: #941116 !important; line-height: 60px; letter-spacing: 2px; \"><\/p>\n<h1>Frequently asked questions<\/h1>\n<p><\/h5><div class=\"dfd-heading-delimiter dfd-img-lazy-load\"><\/div><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5e8ba35eac6.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {border-bottom-style:solid;border-bottom-width:1px;width:150px;border-bottom-color:#aa812e;}.dfd-heading-6a5e8ba35eac6 .dfd-heading-module .widget-title {margin-top:0px;margin-bottom:0px;}.dfd-heading-6a5e8ba35eac6.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5e8ba35eba1 dfd-enable-resposive-headings\" id=\"dfd-heading-6a5e8ba35eba1\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>How can I book a ticket?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5e8ba35eba1.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]How to book your tickets easily and securely:<\/p>\n<ol>\n<li>Select the number of tickets in the desired category on the desired day.<\/li>\n<li>Enter your name and email address (to which the booking confirmation should be sent) and click on \u201cProceed to payment\u201d.<\/li>\n<li>Review the order and complete payment by credit card.<\/li>\n<li>You will now receive your booking confirmation by email to the email address you provided.<\/li>\n<li>Before the concert, show the booking confirmation (printed out or simply on your smartphone) at the box office and receive your tickets.<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5e8ba35ec43 dfd-enable-resposive-headings\" id=\"dfd-heading-6a5e8ba35ec43\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>Which credit cards are accepted?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5e8ba35ec43.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]You can pay with all major credit cards, such as Visa, Mastercard and American Express.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5e8ba35ecde dfd-enable-resposive-headings\" id=\"dfd-heading-6a5e8ba35ecde\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>How do I get my ticket?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5e8ba35ecde.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]After the payment has been completed, a booking confirmation will be sent to the email address you provided.<\/p>\n<p>Before the concert, show the booking confirmation (printed out or simply on your smartphone) at the box office and receive your admission tickets.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5e8ba35ed75 dfd-enable-resposive-headings\" id=\"dfd-heading-6a5e8ba35ed75\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>What should I do if I haven&#8217;t received a booking confirmation?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5e8ba35ed75.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]In the unlikely event that you have not received a booking confirmation by email, please check your spam folder.<\/p>\n<p>If it is not in your spam folder or If you have accidentally deleted the email, or if there is another problem, please contact us by email at konzerte@hofburgorchester.at or by phone at +43 1 587 25 52.<\/p>\n<p>There is no need to worry, all bookings are saved in our system.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5e8ba35ee0b dfd-enable-resposive-headings\" id=\"dfd-heading-6a5e8ba35ee0b\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>Why can&#8217;t I choose a seat?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5e8ba35ee0b.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]Seating at most classical concerts in Vienna works differently than you may be used to. You book a ticket within a category and not a seat with a number.<\/p>\n<p>Most of the historical halls in Vienna have no fixed seating and therefore no numbered seats.<\/p>\n<p>Our evening service staff will guide you to your seats. If you have booked together with several people, you can usually all sit together.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5e8ba35ee9d dfd-enable-resposive-headings\" id=\"dfd-heading-6a5e8ba35ee9d\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>What happens if a concert is canceled?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5e8ba35ee9d.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]Unfortunately, this point has become important in times of the pandemic.<\/p>\n<p>If a concert is canceled, we will inform you immediately. You will then have the choice of either choosing an alternative date or of having the cost of the tickets refunded.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"30\" data-normal_resolution=\"1024\" data-normal_size=\"30\" data-tablet_resolution=\"800\" data-tablet_size=\"30\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 30px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-heading-6a5e8ba35ef2e dfd-enable-resposive-headings\" id=\"dfd-heading-6a5e8ba35ef2e\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"\"><\/p>\n<h2>Can I cancel my booking?<\/h2>\n<p><\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a5e8ba35ef2e.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text]You can cancel your ticket at any time up to 1 (one) week before the day of the concert and the entire cost of the tickets will be reimbursed.<\/p>\n<p>Thereafter, a cancellation fee of 50% will be charged. All cancellations must be made in writing to konzerte@hofburgorchester.at.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"50\" data-normal_resolution=\"1024\" data-normal_size=\"50\" data-tablet_resolution=\"800\" data-tablet_size=\"50\" data-mobile_resolution=\"480\" data-mobile_size=\"50\" style=\"height: 50px;\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: center;\">If your question was not answered &#8230;<\/p>\n<p style=\"text-align: center;\">&#8230;Contact us!<\/p>\n<p style=\"text-align: center;\">Email: <strong>konzerte@hofburgorchester.at<\/strong><\/p>\n<p style=\"text-align: center;\">By phone: <strong>+43 1 587 25 52<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][\/vc_column][\/vc_row][vc_row module_animation=&#8221;&#8221; content_alignment=&#8221;text-center&#8221; enable_delimiter=&#8221;yes&#8221; delimiter_style=&#8221;line&#8221; delimiter_settings=&#8221;border-bottom-style:solid;|border-bottom-width:1px;|width:150px;|border-bottom-color:#dddddd;&#8221; delimiter_margin=&#8221;margin-top:10px;margin-bottom:10px;&#8221; title_google_fonts=&#8221;yes&#8221; title_custom_fonts=&#8221;font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; subtitle_google_fonts=&#8221;yes&#8221; subtitle_custom_fonts=&#8221;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; style=&#8221;style_05&#8243; heading_margin=&#8221;margin-top:0px;margin-bottom:20px;&#8221; subtitle=&#8221;Lernen Sie unsere K\u00fcnstler besser kennen&#8221; subheading_margin=&#8221;margin-top:20px;margin-bottom:20px;&#8221; title_font_options=&#8221;tag:h5|font_size:52|color:%23941116|line_height:60|letter_spacing:2&#8243; subtitle_font_options=&#8221;tag:div|font_size:16|line_height:20|letter_spacing:2&#8243; delimiter_image=&#8221;&#8221; title_t_heading=&#8221;&#8221; subtitle_t_heading=&#8221;&#8221; title_responsive=&#8221;&#8221; subtitle_responsive=&#8221;&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]How to book<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34147","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Wiener Hofburg-Orchester | Klassische Konzerte &amp; klassische Musik Wien<\/title>\n<meta name=\"description\" content=\"Frequently asked Questions - Do you need help with your Booking?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hofburgorchester.at\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Wiener Hofburg-Orchester | Klassische Konzerte &amp; 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